Refund & Cancellation Policy

Last Updated: March 27, 2025

At ShopNovaCore, customer satisfaction is our top priority. This Refund and Cancellation Policy outlines the conditions under which returns, refunds, and cancellations are accepted. By purchasing from ShopNovaCore, you agree to the terms set out in this policy.

Please read this policy carefully before placing your order. If you have any questions, contact ShopNovaCore at contact@shopnovacore.shop.

1. Return Policy

a) Eligibility Window

ShopNovaCore offers a 7-day return window from the date of delivery for eligible products. To qualify for a return, your return request must be submitted within 7 days of receiving the product.

b) Eligible Products for Return

Products are eligible for return if they are:

• Delivered in a damaged, defective, or broken condition
• Significantly different from the product description on ShopNovaCore's website
• Delivered in an incomplete or incorrect state (wrong item, missing parts)
• Unused and in original packaging with all tags and accessories intact

c) Non-Eligible Products

The following products are not eligible for return at ShopNovaCore:

• Products that have been used, washed, or altered
• Products returned without original packaging, tags, or accessories
• Perishable goods, digital products, or downloadable content
• Customized or personalized items
• Intimate apparel, earrings, and hygiene-related products for safety reasons
• Bulk orders exceeding the standard retail quantity (unless agreed in writing)
• Items reported after the 7-day window has expired

2. Refund Policy

a) Refund Process

Once ShopNovaCore receives and inspects the returned product, we will notify you of the refund status. If approved, your refund will be processed within:

• Original payment method: 5–10 business days
• Bank transfer (NEFT/IMPS): 3–7 business days
• Store credit / voucher: Within 48 hours of approval

b) Partial Refunds

ShopNovaCore may issue partial refunds in cases where:

• The product is returned in a condition that is not fully original
• Only part of a bundle or multi-item order is returned
• Applicable restocking fees apply (for bulk and B2B orders)

c) Non-Refundable Charges

Shipping charges and payment gateway fees are generally non-refundable unless the return is due to ShopNovaCore's error (wrong or defective item).

3. Cancellation Policy

a) Order Cancellation by Customer

• Before dispatch: You may cancel your ShopNovaCore order for a full refund if the order has not yet been dispatched. Contact us immediately at contact@shopnovacore.shop.
• After dispatch: Cancellations made post-dispatch will be treated as returns. You may refuse the delivery, and once the product is returned to ShopNovaCore's warehouse, the refund process will begin.

b) Order Cancellation by ShopNovaCore

ShopNovaCore reserves the right to cancel orders in cases of:

• Out-of-stock or discontinued products
• Suspected fraudulent activity
• Incorrect pricing due to technical errors
• Failure to verify payment

In such cases, ShopNovaCore will notify you promptly and process a full refund within 5–10 business days.

4. How to Initiate a Return or Cancellation

To initiate a return or cancellation with ShopNovaCore:

• Email ShopNovaCore at contact@shopnovacore.shop with your order ID and reason
• Attach clear photographs of the product (for damaged/defective item claims)
• ShopNovaCore will confirm the eligibility and guide you through the return process
• Pack the product securely in its original packaging
• Ship the product as directed by the ShopNovaCore team

5. Exchange Policy

ShopNovaCore offers exchanges for eligible products (size, color, or model) subject to availability. To request an exchange, follow the same process as a return and specify the desired replacement in your email. Exchanges are processed once ShopNovaCore receives the returned item.

6. Bulk Order Cancellations

For bulk or B2B orders, cancellation terms are subject to the specific agreement between ShopNovaCore and the client. Please refer to your quote or contract, or contact your ShopNovaCore account manager for details. In general, cancellations of confirmed bulk orders may attract a cancellation fee of up to 20% of the order value.

7. Dispute Resolution

If you are unsatisfied with the resolution provided by ShopNovaCore, you may escalate the issue by emailing contact@shopnovacore.shop with the subject "Escalation - [Your Order ID]." ShopNovaCore will make every effort to resolve disputes amicably within 7 business days.

8. Policy Updates

ShopNovaCore reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Orders placed prior to policy changes will be handled under the policy in effect at the time of purchase.

9. Contact ShopNovaCore

For any refund, return, or cancellation queries:

• Email: contact@shopnovacore.shop
• Website: shopnovacore.shop
• Response Time: Within 24 business hours